Fix payment issues, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the upshot you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to u.s.a., please do so. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments eye, and try the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Endeavour using the all-time interface for your computing device:
    • If y'all're using a desktop figurer, try the transaction using the Google product's website.
    • If you're using a mobile device, attempt using the production's mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the social club again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired menu"

Bank check to meet if your payment method is up to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please use another form of payment."

Notation: These steps also apply if y'all see the error message "Your payment didn't go through. Please attempt a different payment method or try again afterwards."

Attempt the post-obit:

  1. Check to see if your payment method is upward to date. If it isn't, update it in the Payments middle, then try your purchase again.
  2. Make certain you have enough money in your account for the purchase.
  3. If you're still having problems, contact your bank to encounter if at that place'southward a problem with your account.
  4. Effort making the purchase once more with a different payment method.

"Your payment was declined due to an effect with your account"

If y'all see this message, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more data to protect your account against fraud.
  • Nosotros need a little more information to comply with European union law (European customers just).

To fix the issue, endeavor the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments heart.
    1. You might need to verify your identity before y'all can buy anything through your Google Account.
  3. Make sure your name, accost, and payment data are up to engagement.

"Unable to process payment: Depression card balance"

You might not have plenty funds in your account to brand the payment. Cheque your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the card before you can apply it once more:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, y'all'll find a temporary accuse on your carte du jour statement forth with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once again:

  1. Confirm which bill of fare you want to verify.
  2. Cheque how long ago you tried to verify your carte du jour.
    • If less than 2 days: Wait upward to ii days.
    • If more than 2 days: Cheque your card statement. You should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "carte du jour is ineligible"

You can't use this card for this purchase. Attempt to make the purchase again with a unlike card.

If the card yous desire to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more virtually what to do if y'all temporarily or permanently closed your payments profile.

If yous're still having trouble, contact support.

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